Terms of Service

Translation services terms

Limitation of Liability

Crimson Interactive K.K. (hereinafter CIJ) includes all its divisions, subsidiaries, successors, parent companies, and their employees, partners, principals, agents and representatives, and any third-party providers or sources of material.

CIJ shall not be liable for any loss howsoever arising, or indirect, special, incidental or consequential damages, even if advised of the possibility of such damages.

While CIJ takes all necessary precautions to safeguard all submitted documents, it shall not be held liable for the loss of documents due to power failure, hardware/software failure, computer viruses, natural disasters, or any other unforeseen matters and factors beyond our control. YOU will be responsible for making back-up and archival copies of your documents. In no event will CIJ be responsible to you or any other person for any loss, corruption or alteration of documents.


It is deemed that once you have accepted our quotation over e-mail, it is a formal order.

A change in the order wherein you would require extra services shall be treated as a new request and price as well as turnaround time shall be sent accordingly.

Auto responder from our website is not a confirmation that we have started work on your assignment. A separate email for exact quotation will be sent. If there is a mismatch between the deadline you have given us and the priority selection, we will give preference to the priority and not the deadline when giving you the pricing details.

Your Email Address

By providing your email address to us, this will give us permission to send you regular updates about our service and company. If you ask us specifically not to send Emails to you, we will stop sending you Emails.

If your Email address is not functional and we encounter issues like bouncing Emails, we are not liable for delivery of your files. We will try and contact you once in the contacts provided by you over Email. You need to contact us to receive your final files in such situations.

Delivery of Files

We always deliver documents within the deadline promised to you. In case you do not receive your document, please contact us immediately. Also, check your junk e-mail folder.

Your Intellectual Property Rights

CIJ and its employees make no claims on any work submitted to us. Any documents ("Documents") submitted will remain your intellectual property. Our translators, editors and transcriptionists have signed a confidentiality agreement to waive their claim to any intellectual property submitted through our service. You represent that you have obtained all necessary third party rights, including, without limitation, copyrights, for any Documents or portions thereof that belong to third parties. It is your responsibility to determine if it is necessary for you to obtain, and for obtaining, any licenses required to use third party content which is part of the Documents. You agree not to use the Services for, and the Documents will not contain, any infringing, illegal, sexually explicit, threatening, abusive, harassing, defamatory, or racially, ethnically, or otherwise objectionable material, including, without limitation, any materials that could give rise to any liability to CIJ or which might adversely affect CIJ’s public image, reputation or goodwill.

Notification of Changes

CIJ reserves the right to modify or amend these Terms of Service at any time with or without notifying you of such changes. The changes will only affect your use of the services after the effective date of the change unless we clearly express otherwise.

Destruction of Documents

CIJ reserves the right to save documents on its systems according to its policy and Japanese Government regulations for conducting business. If you want us to delete your files specifically from our systems, you need to send us an e-mail stating your need.


This website is owned and operated by CIJ and is protected by international copyright and trademark laws. You may not modify, copy, reproduce, republish, upload, post, transmit, or distribute in any way, any material from this site, including code and software without our permission. You may not download material from this site for your personal, non-commercial use.


CIJ may, in its sole and absolute discretion, immediately terminate service, should the client’s conduct fail to conform to the terms and conditions of our service.

By using our service, the client agrees to be bound by all of the terms and conditions of CIJ’s service. Should the client object to any such terms and conditions or any subsequent modifications thereto or become dissatisfied with the site in any way, the client’s sole recourse is to discontinue his/her use of the site.


We request an advance payment of the entire fee of the assignment for all requests to start working on your document. In case advance payment is not made before the delivery of the file or as informed by the customer service, we will not deliver the file. However, in certain special cases, CIJ reserves the right to waive off this clause and can also seek complete or partial payment after the delivery of the document.

If for any reasons you are unable to make the payment in advance please contact us in writing mentioning such reasons specifically. We consider genuine reasons and can try making alternative arrangements.

Governing Law

These terms and conditions are governed by and to be construed in accordance with the Japanese law. Any disputes shall be subject to the exclusive jurisdiction of Tokyo (Japan) courts.